customer experience

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October 30, 2015

The False Semblance of Business (and its gift to entrepreneurs)

Earlier this month, I gave a lecture on critical thinking to an association of Hungarian economists in Targu Mures. At the end of the conversation, I […]
July 18, 2015
coins

Not-So-Small Small Change

The young woman looked at me like I was crazy. I had just handed her 21 lei to pay for groceries that cost 20.91 lei. She […]
April 7, 2014

The Missing Loyalty in Loyalty Programs

(Originally published March 31, 2014, in Capital, here.) If you buy anything in Romania, then you already have – or at least have been offered – […]
March 12, 2014

The Slow Glass of Online Discounters

(Originally published February 24, 2014, in Capital.) If you want to see how some companies here seem blind to reality, take a look at the discounting business.  […]
May 7, 2013

The Future is Customer Service – Even in Romania

(Originally published April 29, 2013, in Capital, here.) Because predictions are best left to economists and fools, once in a while I think it’s my turn. […]
April 5, 2013

Corporate Social Irresponsibility

Because since this happened, I can’t shake the ugly feeling that this disgusting and ignorant campaign has created in me. Yes, it got my attention. That’s for sure. And now I find there is something about the brand Sensiblu that resonates in me with unease. Now when I see their signs and commercials, lying and trickery are the first words in my head. Yep, that got my attention. It certainly did. And you did change my attitude. And now you know what it is? I don't want to shop there. To put it simply: Sensiblu, you owe us all an apology.
March 28, 2013

How I Know I’m Not in New York (Part 5)

“Remus Bank & Trust” I met with my Romanian friend Remus the other day. As you might know, he has been searching for a career that […]
March 18, 2013

Segmentations from Underground – Where IBM Meets Dostoevsky

(Originally published March 14, 2013, in Dilema Veche, here.) I am a sick man…. I am a spiteful man. I am an unattractive man. I believe my liver […]